FAQ – Frequently Asked Questions

Frequently Asked Questions


Where do I pay my utility bills?

Online – Payments can be made online through our Online Payments page.

In Person – Payments can be made in person at Palacios City Hall, 311 Henderson, Palacios, TX  77465.  We are only able to accept cash or check payments at this time.  Use Online Payments to pay with a credit card.  If you need to make a payment in person outside of our operating hours of 8:30 AM to 4:30 PM, Monday through Friday, use our night drop box outside of the City Hall entrance.

Mail – Payments can be mailed to City Hall, PO Box 845, Palacios, TX 77465.

Water payment is due the 15th of each month.  After that a $10 late fee is assessed.  If water is not paid before the 21st of the month, then it will be disconnected and a $25 reconnection fee will also be added to the account.  If the disconnection day falls on a Friday, then water will be disconnected on the following Monday so that you are not left without water over the weekend.


How can I apply for a job at the City?

Our employment page has the complete directions and forms you need to fill out to apply for a job with the City.


How do I license my pet?

In the City, pets are required to be licensed each year.  Licenses may be acquired at City Hall.


How can I get water service turned on?

You must come to City Hall to have your water service turned on because you will need to sign the request.  A customer’s signature is required on work orders to connect, disconnect, or transfer service. A customer’s signature is required on Service Agreement before service can begin.

A copy of the customer’s driver’s license and social security card is required to be on file to establish service.

Application for service requires that a customer’s bill include all charges for water, sewer, garbage, applicable sales tax, and any applicable miscellaneous charges.


How do I pay a court fine?

A court fine may be paid at City Hall or through our online payment page.


Where Can I get a building permit?

Our Building and Inspections page provides the forms you can download and fill out and will need get a building permit.


Where do I Report an electrical outage?

To report an electrical outage, you may call AEP at 1-866-223-8508 or report it online at:  Outages

You can also report a tree problem and a street light problem online at Outages

You may download AEP’s What to Do When the Lights Go Out Guide.


How can I rent a community facility?

To rent a City Park, you will need to go to City Hall to complete the Rental Application and pay the rental fee.

To rent any of the following venues, please call the contact numbers listed below.

KC Hall – 361-935-8661              Eagles Hall – 979-240-1259

VFW – 361-676-0386                   Rec Center – 713-829-1443


How do I request a City Service?

To establish service with the City, you will need to come to City Hall. A customer’s signature is required on work orders to connect, disconnect, or transfer service. A customer’s signature is required on Service Agreement before service can begin.

A copy of the customer’s driver’s license and social security card is required to be on file to establish service.

Application for service requires that a customer’s bill include all charges for water, sewer, garbage, applicable sales tax, and any applicable miscellaneous charges.

See our Utilities and Billing page for more information.


Get on the City Council Agenda?

You can contact the City Secretary’s office at 361-972-3605 or by email aflores@cityofpalacios.org


Palacios City Hall:  361-972-3605   311 Henderson   Palacios, TX 77465

Hours:  Mon – Fri 8:30 – 4:30  Closed for lunch: 12:00 – 1:00