Utilities Billing & Service

Manuela Morales

Maria Ayala

City Hall:  361-972-3605
311 Henderson
Palacios, TX 77465

CITY OF PALACIOS

CITY UTILITY SERVICE POLICIES

Adopted 7/1/96

Revised 10/30/12

Revised 8/30/16

New policies effective September 1, 2016

Payment

Online – Payments can be made online through our Online Payments page.

In Person – Payments can be made in person at Palacios City Hall, 311 Henderson, Palacios, TX  77465.  We are only able to accept cash or check payments at this time.  Use Online Payments to pay with a credit card.  If you need to make a payment in person outside of our operating hours of 8:30 AM to 4:30 PM, Monday through Friday, use our night drop box outside of the City Hall entrance.

Mail – Payments can be mailed to City Hall, PO Box 845, Palacios, TX 77465.

HOURS

Regular customer hours are 8:30 a.m. to 4:30 p.m., Monday through Friday.

For service calls during regular hours call 361-972-3605.

Emergency calls after hours are to be reported to the Police Department Dispatcher at 361-972-3112.

ESTABLISHMENT OF SERVICE

Customer’s signature is required on work orders to connect, disconnect, or transfer service.

Customer’s signature is required on Service Agreement before service can begin.

A copy of the customer’s driver’s license and social security card is required to be on file to establish service.

Application for service requires that a customer’s bill include all charges for water, sewer, garbage, applicable sales tax, and any applicable miscellaneous charges.

DEPOSITS

A deposit is required on all accounts.

Residential deposit amount is $150 plus a non-refundable $25 connection fee.

Commercial deposit amount is $250 plus a non-refundable $25 connection fee.

Customer’s deposit will be applied to the final bill and the difference will be refunded by check if the amount of the deposit exceeds the bill.

If the amount of the deposit does not exceed the bill, the customer will receive a final bill.

Customers wishing to leave their deposit for the next occupant may do so if the following requirements are met:

The amount of the deposit must be equal to the current City of Palacios deposit requirement.

The account must be current.

The customers must agree in writing that any remaining balance will become the responsibility of the new account owner.

Customers requiring temporary service (3 weeks maximum) will be required to give a deposit in the amount of $50 plus a non-refundable $25 connection fee.  The amount of the deposit will be applied to the bill when the account is disconnected.

BILLING

Meters are read on or about the 20th through the 25th of each month.

Each billing cycle is for approximately 30 days.

Utility bills are mailed on or around the first of the month.

Billing will begin on the day service is connected.  Bills issued for a partial billing period for the purpose of new service connection, disconnect with payment, or transfer of existing service, will be prorated.  Disconnect for non-payment does not qualify for prorating of bill.  Any applicable miscellaneous charges will not be prorated.

City service rates are set according to City Ordinance or City Council action.

 PAYMENT OF BILLS

Utility bills are due on the 15th of each month.

Payments received after the 15th will be charged a $15penalty.

Checks may be made payable to the City of Palacios.

No third party checks will be accepted.

There will be a $30 fee for returned checks.

DISCONNECTION FOR NON-PAYMENT

Cut-off day is the 22nd of each month.  To avoid disruption of service, the total amount due (full amount of charges plus the late fee of $15.00) must be received in the office by 4:30 p.m. on the last business day before the 22nd. If the 22nd falls on a weekend, holiday, or on Monday, payment must be received by 4:30 p.m. the Friday before. All accounts not paid will be charged a $25 penalty. A customer whose service is disconnected for non-payment will have their account finalized and their deposit applied toward the balance owed.

If a customer requests to be re-connected after hours, the charge will be $50.  This fee must be paid and the account must be current before service can be restored.

Tampering with a meter (unauthorized connection) will result in a fine of $200 – $1000

TRANSFER OF SERVICE

The customer name on a utility account will not be changed unless a copy of a Last Will (in the case of death) or divorce decree (in the case of divorce) is presented showing transfer of ownership of service address property.

A customer transferring from one service address to another will be charged a $35 fee.

A customer may have service at two residences concurrently if transferring from one residence to another.  The maximum allowance for this service is 2 weeks.  The $35 transfer fee will apply.

It is the customer’s responsibility to notify City Hall of the disconnect day at the original residence.

PLACING AN ACCOUNT “ON-HOLD”

Customers who have rental property or will be away from their residence for more than one complete billing cycle will be allowed to place their account “on-hold”.

“On-hold” means that the deposit will be held on the account, the customer will not receive a bill for that complete billing cycle, and the customer can have the water turned back on at their request.

There will be a $25 charge for taking an account off hold.

 MISCELLANEOUS

There will be a $25 charge added to the customer’s utility account for each call made at the customer’s request that results in a problem in the private service line that is the customer’s responsibility. For any calls made after hours, weekends, or holidays, a $50 charge will be added to the customer’s utility account.

There will be a $25charge added to the customer’s utility account for each customer request to re-read a water meter.  There will be no charge if the re-read results in an incorrect reading.

Waste Services

Waste placed inside a cart provided by the City of Palacios will be picked up twice weekly.  The pick-up days for individual residences vary depending on the location throughout the city.  For questions regarding your pick-up days contact City Hall at 361-972-3605.

Bulky Waste Services

BULKY WASTE AND BUNDLE SERVICES

The Contractor will collect up to two (2) bulky waste items and up to five (5) bundles from residential units (on the second scheduled pick up date) once each week provided that the bulky waste items and/or bundles are placed at the curbside no later than 7:00 a.m. on the scheduled collection day and are contained according to the below specifications.  Bulky waste containing refrigerants will not be collected by the Contractor unless it has been certified in writing by a professional technician as having all refrigerants removed.

Bulky Waste – Shall not exceed eighty (80) pounds in weight.

Bundles – Brush, tree limbs and branches three (3) inches in diameter, or less, collectively being eighteen (18) inches in diameter, or less, tied together in four (4) foot lengths, or less, using sufficient ties or straps to secure handling.